One Simple Monthly Price.
Simple Heat Pump Care.
Comfort Care is a comprehensive annual maintenance subscription for your heat pump. One fixed monthly payment covers your annual service, all engineer travel, remote monitoring, and VIP priority support.
Sign Up OnlinePlans from £30/month. Minimum 12-month term applies.
Why Choose Comfort Care?
Everything you need to keep your heat pump running at its best
Authorised Manufacturer Specialist
We are an authorised service partner for MasterTherm, Ariston, and Acond. Our engineers are factory-trained on your specific system — not generalists. We know how to keep your system operating at its best.
Remote system monitoring
For online-connected heat pumps, we monitor your system performance remotely and can diagnose issues before you even notice. This catches problems early, reduces unnecessary callouts, and gives you peace of mind year-round.
VIP Priority Service
Priority booking for service appointments ahead of non-members, plus dedicated VIP telephone support during office hours. Comfort Care members receive priority scheduling and priority telephone support during office hours.
What's Included
- ✓ One comprehensive annual service visit per 12-month plan period
- ✓ Engineer travel included in one simple monthly price
- ✓ Remote system monitoring (online-connected systems)
- ✓ VIP priority scheduling for service appointments
- ✓ VIP priority telephone support during office hours
- ✓ Performance testing and efficiency assessment
- ✓ Written service report with recommendations
- ✓ Refrigerant pressure checks
- ✓ Standard filter cleaning or replacement
- ✓ Clear service records to support warranty requirements
Member Savings
25% Discount on Repairs
Members save 25% on both parts and labour for any repair work needed. A single unplanned repair can offset months of subscription cost.
Warranty Protection
Annual servicing helps keep manufacturer warranty records up to date. Comfort Care gives you scheduled maintenance, priority support, and clear service records throughout your plan.
Supported Systems
We are authorised service partners for the following manufacturers
MasterTherm
BoxAir & AquaMaster series
Air Source & Ground Source
Ariston
Nimbus range
Air Source Heat Pumps
Acond
Grandis & Pro series
Air Source Heat Pumps
Have a different system? We service all heat pump brands. Get a bespoke quote through our sign-up portal.
Ready to Protect Your Heat Pump?
Sign up online in around 5 minutes. Choose your heat pump, confirm your service address, and submit your Comfort Care application for review. Plans are subject to a minimum 12-month term.
Sign Up NowWe aim to review Comfort Care applications within 2 business days. If accepted, we will send confirmation and payment setup details.
Have Questions?
Need help with your application? Send us a message and our team will get back to you.
Email: service@thermalearth.co.uk
Phone: 01269 833100