Keep your heat pump running at its best.
An annual service helps maintain performance and the records needed to support manufacturer warranty requirements — carried out by the same team that designs and installs these systems every day.
Why service your heat pump?
Regular servicing keeps your system running efficiently, extends its life and keeps your warranty valid.
Stay efficient
A well-maintained heat pump operates at peak efficiency, keeping your energy bills down and your home comfortable.
Protect the investment
Regular maintenance prevents wear and tear, helping your heat pump last longer.
Keep your warranty valid
Most manufacturers require an annual service to maintain warranty coverage — don't risk voiding your protection.
Catch problems early
Servicing identifies small issues before they become expensive repairs or a cold house in January.
Lower your footprint
An efficient system uses less energy, which means lower running costs and lower emissions.
Peace of mind
Know your heating is in expert hands and ready for the seasons ahead.
What's included in a service?
A full health check of your heat pump system — and a written report at the end of it.
Visual inspection
Every component checked over.
Filter service
Cleaned or replaced as needed.
Refrigerant check
Pressures and levels verified.
Electrical test
Connections and safety checks.
Performance test
Efficiency measured, not assumed.
Controls check
Settings and sensors reviewed.
Cylinder check
Hot-water system inspected.
Service report
Written record of everything done.
Serviced by the people who install them.
Our service engineers are manufacturer-trained and work with genuine parts — the same team that designs, installs and commissions these systems across Wales and beyond.
That matters when something needs diagnosing: the person on your doorstep knows the system from the ground loop up, not just the fault code on the screen.
Choose the level of support that suits you.
One-off service
Book an annual service or a call-out when you need it.
- Full system health check
- Performance optimisation
- Filter cleaning or replacement
- Refrigerant pressure check
- Written service report
Comfort Care Plan
Complete peace of mind with our annual plan.
- Annual service visit included
- Priority call-outs
- Discounted parts and labour
- Remote monitoring support
- Service records that support warranty requirements
Booking a service is simple.
Get in touch
Call 01269 833100 or send us a message with your system details and postcode.
We schedule your visit
Our service team books a date that works for you, with our own engineers.
Service and report
Your engineer completes the full check and leaves you a written service report.
Heat pump stopped working?
Our dedicated service team is here to help. Call us and we'll diagnose the problem — often before an engineer needs to visit.
Book your service today.
Contact us to arrange your annual service or talk through any concerns — our service team will take it from there.