WEBSITE TERMS AND CONDITIONS
Thermal Earth Ltd
Last Updated: November 2025
1. INTRODUCTION AND ACCEPTANCE
1.1 These Terms and Conditions govern your use of the Thermal Earth Ltd website (www.thermalearth.co.uk) and any purchases, bookings, or transactions made through the website.
1.2 By accessing or using this website, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, you must not use this website or make any purchases.
1.3 Thermal Earth Ltd is a company registered in England and Wales (Company Number: 06225060) with its registered office at Capel Hendre Industrial Estate, Ammanford, Carmarthenshire, Wales.
1.4 We reserve the right to amend these Terms and Conditions at any time. Your continued use of the website following any changes constitutes acceptance of those changes.
2. DEFINITIONS
In these Terms and Conditions:
2.1 "Company", "We", "Us", or "Our" means Thermal Earth Ltd.
2.2 "Customer", "You", or "Your" means the person or entity purchasing services or products through our website.
2.3 "Services" means ground source heat pump installation, design, consultation, maintenance, and heat supply subscription services.
2.4 "Products" means heat pump equipment, components, and related goods sold through the website.
2.5 "Website" means www.thermalearth.co.uk and any related subdomains.
2.6 "Contract" means the legally binding agreement formed when we accept your order or booking.
3. WEBSITE USE AND ACCOUNT REGISTRATION
3.1 You must be at least 18 years of age to make purchases through this website. By placing an order, you confirm that you meet this requirement.
3.2 If you create an account on our website, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
3.3 You must provide accurate, current, and complete information during registration and when placing orders. You agree to update your information promptly if it changes.
3.4 You must not use the website for any unlawful purpose or in any way that could damage, disable, or impair the website.
3.5 We reserve the right to suspend or terminate your account if you breach these Terms and Conditions.
4. ORDERS, QUOTATIONS, AND BOOKINGS
4.1 All orders placed through the website are subject to acceptance by Thermal Earth Ltd. We reserve the right to refuse any order at our discretion.
4.2 Your order constitutes an offer to purchase services or products. A contract is only formed when we send you an order confirmation email accepting your order.
4.3 Quotations requested through the website are estimates only and remain valid for 30 days from the date of issue unless otherwise stated. Final pricing will be confirmed in writing before work commences.
4.4 Consultation bookings and site surveys requested through the website are subject to availability. We will confirm your appointment date and time by email.
4.5 All prices displayed on the website are in Pounds Sterling (GBP) and include VAT at the prevailing rate unless otherwise stated.
5. PAYMENT TERMS
5.1 Payment for products, deposits, and consultation fees can be made through the website using our secure payment gateway (credit card, debit card, or other methods as displayed).
5.2 For installation services, a deposit payment may be required at the time of booking. The deposit amount will be clearly stated and is non-refundable except as set out in Section 6.
5.3 Full payment terms for installation projects will be set out in a separate written contract. Typically, payments are structured in stages aligned with project milestones.
5.4 For subscription-based heat supply agreements, payment terms and direct debit arrangements will be detailed in your separate Heat Supply Agreement.
5.5 We use industry-standard encryption to protect your payment information. We do not store complete credit or debit card details on our servers.
5.6 If payment is declined or fails, we reserve the right to cancel your order or suspend services until payment is received.
6. CANCELLATION AND REFUND POLICY
6.1 Consumer Rights
6.1 If you are a consumer, you have the right to cancel most contracts made online within 14 days of placing your order without giving any reason (Consumer Contracts Regulations 2013).
6.2 To exercise your right to cancel, you must inform us of your decision in writing by email to info@thermalearth.co.uk or by post to our registered address.
6.2 Consultation and Survey Bookings
6.3 Consultation and site survey bookings can be cancelled free of charge up to 48 hours before the scheduled appointment.
6.4 Cancellations made less than 48 hours before the appointment may incur a cancellation fee of up to 50% of the consultation fee.
6.5 If you have requested that services begin within the 14-day cancellation period and then wish to cancel, you must pay for the services provided up to the point of cancellation.
6.3 Installation Project Deposits
6.6 Installation project deposits paid through the website are non-refundable once design work has commenced, except in cases where we are unable to proceed with the project.
6.7 If we are unable to proceed with your installation project for reasons within our control, we will provide a full refund of any deposit paid.
6.4 Product Purchases
6.8 Products purchased through the website may be returned within 14 days of receipt, provided they are unused, in original packaging, and in resalable condition.
6.9 Return shipping costs are the responsibility of the customer unless the product is faulty or incorrect.
7. DELIVERY AND PERFORMANCE OF SERVICES
7.1 Delivery dates and service completion dates provided on the website or in confirmations are estimates only and are not guaranteed.
7.2 Products will be delivered to the address specified in your order. You must ensure someone is available to receive delivery.
7.3 Installation services will be performed at the property address specified in your order, subject to site survey confirmation of suitability.
7.4 We will make reasonable efforts to complete services within estimated timeframes, but we are not liable for delays caused by circumstances beyond our reasonable control.
7.5 Risk in products passes to you upon delivery. Title passes to you upon receipt of full payment.
8. PRODUCT INFORMATION AND WEBSITE ACCURACY
8.1 We make every effort to ensure that product descriptions, specifications, and pricing on the website are accurate. However, errors may occur.
8.2 If we discover an error in pricing or product information after you have placed an order, we will contact you to inform you of the error and give you the option to proceed at the correct price or cancel your order.
8.3 Product images are for illustrative purposes only. Actual products may vary slightly in appearance.
8.4 Technical specifications and performance estimates are based on standard conditions and may vary depending on site-specific factors.
9. INTELLECTUAL PROPERTY RIGHTS
9.1 All content on this website, including text, graphics, logos, images, software, and design, is the property of Thermal Earth Ltd or our licensors and is protected by UK and international intellectual property laws.
9.2 You may view, download, and print content from the website for your personal, non-commercial use only.
9.3 You must not reproduce, modify, distribute, or use any content from the website for commercial purposes without our prior written consent.
10. PRIVACY AND DATA PROTECTION
10.1 We are committed to protecting your privacy and personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
10.2 Our Privacy Policy, available on the website, explains how we collect, use, store, and protect your personal information.
10.3 By using the website and making purchases, you consent to the collection and use of your personal data as described in our Privacy Policy.
10.4 We use cookies on our website to improve user experience. You can manage cookie preferences through your browser settings.
11. LIMITATION OF LIABILITY
11.1 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.
11.2 Subject to the above, we are not liable for any indirect, consequential, or special losses or damages including but not limited to loss of profits, loss of business, or loss of data.
11.3 Our total liability for any claims arising from your use of the website or purchase of products/services shall not exceed the amount paid by you for the relevant product or service.
11.4 We do not guarantee that the website will be continuously available or error-free. We may suspend access to the website for maintenance or other reasons without notice.
11.5 You are responsible for ensuring that your computer systems are suitable for accessing the website and are free from viruses and malicious software.
12. WARRANTIES AND GUARANTEES
12.1 Products sold through the website come with manufacturer warranties as specified in the product description or documentation.
12.2 Installation services are warranted for a period of 12 months from the date of completion against defects in workmanship.
12.3 Warranties do not cover damage caused by misuse, unauthorized modifications, failure to follow maintenance recommendations, or normal wear and tear.
12.4 If you are a consumer, you have statutory rights under the Consumer Rights Act 2015. These Terms and Conditions do not affect those statutory rights.
12.5 Extended warranties and maintenance packages may be available for purchase and will be subject to separate terms.
13. FORCE MAJEURE
13.1 We shall not be liable for any failure or delay in performing our obligations under these Terms and Conditions if such failure or delay is caused by circumstances beyond our reasonable control.
13.2 Such circumstances include but are not limited to acts of God, severe weather, flood, fire, war, civil disturbance, terrorism, industrial disputes, government restrictions, and failure of suppliers or subcontractors.
13.3 In such circumstances, we will notify you as soon as reasonably practicable and will use reasonable efforts to minimize the impact of the delay.
14. THIRD-PARTY LINKS AND SERVICES
14.1 The website may contain links to third-party websites or services that are not owned or controlled by Thermal Earth Ltd.
14.2 We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.
14.3 Your use of third-party websites is at your own risk and subject to the terms and conditions of those websites.
15. GENERAL PROVISIONS
15.1 These Terms and Conditions constitute the entire agreement between you and Thermal Earth Ltd regarding your use of the website and supersede all prior agreements.
15.2 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
15.3 Our failure to enforce any right or provision of these Terms and Conditions shall not constitute a waiver of that right or provision.
15.4 You may not assign or transfer your rights or obligations under these Terms and Conditions without our prior written consent.
15.5 These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
15.6 All notices to Thermal Earth Ltd must be sent in writing to our registered office address or by email to info@thermalearth.co.uk.
15.7 For customer service inquiries, technical support, or questions about these Terms and Conditions, please contact us at info@thermalearth.co.uk or call 01269 833 100.
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