Thermal Earth Ltd Cookies Policy

 

Do We Use Cookies?

Yes, our website uses cookies to improve your user experience on our website and helps us to provide you with a more efficient service.

What Are Cookies?

A cookie is a small text file that is downloaded onto ‘terminal equipment’ (e.g. a computer or smartphone) when you access a website. It allows the website to recognise your device and store some information about your preferences or past actions in order to improve your shopping experience. We use cookies when you visit our site.

There are four main types of cookies – here’s how and why we use them:

• Site functionality cookies – these cookies allow you to navigate the site and use our features, such as “Add to Basket” and “Add to Wishlist”.

•Site analytics cookies – these cookies allow us to measure and analyse how our customers use the site, to improve both its functionality, whether you’re ordering a product, booking a training class or filling in a contact form.

•Customer preference cookies – when you visit our website, these cookies will remember your preferences (like your language or location), so we can provide a more personalised experience.

•Targeting or advertising cookies – these cookies are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns. By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Please note that by deleting or disabling future cookies, your user experience on our website may be affected.

Our cookies collect two types of information:

• “personally identifiable” information (meaning it can be used to specifically identify you); or

• “non-personally identifiable” information (meaning it relates to you but can’t be used to specifically identify you i.e. anonymous data like your unique customer number). In this policy, when we explain the different information we collect about you, we aim to confirm if it is personally identifiable or non-personally identifiable information.

The simplest way to explain the specific information we collect about you is to look at every different point of interaction you may have with Thermal Earth Ltd, as we collect different information at different points in your user or customer journey.

 

 Action

Information Collected 

Direct Data/System Data

Personally Identifiable Information 

Browsing our website

Whether you are logged in to your account whilst visiting our website or not, the cookies and code on our website will track your IP address, your location, the type of device you’re using and the browser you’re using. Cookies will also track the date and time of your visit, the pages of the site you visit and how long you spend on those pages.              When you visit our website, your visit may also be recorded by advertising pixels from Linkedin, Google Ads and Facebook. These enable us to track how effective our advertising campaigns are and tailor our ads to make them more relevant to you.

 System Data

No

Submitting a Contact Form

If you submit a contact form you need to provide us with your name, address and contact details. This information will automatically be added to our CRM system so that our team are alerted to get in touch with you.

Direct Data

Yes

Registering for an account

To register for an account you need to provide us with your name, your business name, an email address and a password, all of which you directly submit. If you register for an account with us by phone, we may also ask you for a contact telephone number.

 Direct Data

Yes

Saving an item to your favourites

When you click to add an item to your favourites, the information about the product is recorded so that the item then appears in the ‘My Favourites’ section of your account.

 Direct Data

Yes - We generate lists which show us which customers have added an item to their favourites so that we can notify them by phone or email when it is back in stock. 

Logging into your account once registered

When you login, you will need to submit your email address and password. This is so that our systems can log you into the correct account.

 Direct Data

Yes

Making a purchase (including adding/removing items from your basket

Adding and removing items from your shopping basket or updating the quantity of an item in the basket requires a direct button click action by you. Cookies track this so that items remain in your basket as you navigate the website, or so that if you leave the website before checking out the items are still in your basket when you next login.  When you proceed to checkout you will need to choose a delivery option. You’ll also need to submit an invoicing address, a delivery address and credit/debit card details depending on your chosen payment method. When you click to submit your order, the information about your order becomes available in the ‘Order History’ and ‘Previously Ordered Items’ sections on the website.

 Direct Data

The information gathered when items are added/removed from your basket, and the information about delivery options is not personally identifiable. However, payment information and delivery and invoicing information is personally identifiable.

Clicking Thermal Earth banners and hyperlinks placed in advertising on 3rd party websites or in our email newsletter.

If you view or click on emails that we have sent you, or on banners, hyperlinks or plugins we have placed on our website or other websites, both the fact that you have done so, as well as the address of the site you were on when you did so, is Directly Provided Data that we will record. We will use this information to track and analyse how successful those emails, banners, hyperlinks or plugins are in engaging with you.

 System Data

No

HOW DO WE SHARE THE INFORMATION WE COLLECT?

In order for our business to function effectively, we need to work with a number of external companies such as DPD for deliveries, Secure Trading for processing payments and Gold Vision for managing your contact information. In instances where we need to process your data via a third party, we will always safeguard your information and ensure that our suppliers are also compliant with all applicable data protection laws and regulations. If we believe that you may be connected with fraudulent or other illegal activity, or have ill-intentions towards Thermal Earth Ltd , our employees or any of our customers, we will take the necessary action to protect our security and services by working with government enforcement agencies or regulatory bodies. This may involve sharing your information with these parties.

HOW WE DON’T USE YOUR INFORMATION

We will never sell your information or share it with a 3rd party that is not part of our company processes. Your personal information will be treated as private and confidential under all circumstances and your information will not be disclosed to any other parties outside the terms of this privacy policy unless:

• We have a legal obligation to do so, or

• You have specifically requested and provided consent to do so

HOW TO MANAGE YOUR COOKIES

You can manage your cookies in your internet browser, in most cases the options to manage them can be found in Settings.

Deleting Cookies

Often you will have the option to clear all of your cookies or just delete specific ones, either from a particular website you’ve visited or for a certain period of time.

Allowing or Blocking Cookies

As well as having the option to delete cookies, you can also allow or block cookies or set them to delete each time you close your browser.

More information

If you’d like to learn more about the information we collect about you we’d recommend viewing our Privacy Policy. Here you can learn:

• What information we collect

• How we store and use your information

• Which 3rd party processors we use

• How to request a copy of the information we hold about you or place a request to have your information removed.


Cookie Policy

The Thermal Earth website uses cookies to improve your user experience. If you continue on our website you will be providing your consent to our use of cookies.

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