Our Customer Service team is committed to providing our customers with on-going after-sales support and service. We recognise that the response to an issue with your heating or hot water system is a priority and aim to provide you with the peace of mind and reassurance that we're always here to help. If you have a query about your system, you can get in touch with us using the contact details below.

Book a Service

Book an engineer to carry out periodical maintenance on your system.

Request an Engineer Callout

Book an engineer to callout to your property to assist with a breakdown or system issue.

Request a Callback

Complete this form and someone from our technical team will call you back.

contact us

Call: 01269 833100

SMS: 07860 017405 (out of office)



Monday to Friday: 8:00am to 5:00pm

Saturday and Sunday: Closed

Bank Holidays: Closed


Our customer service and technical team are happy to assist with any question you may have but we do have a number of FAQ's and technical articles which may help. You can find these using the links below.

Frequently Asked Questions

Technical Articles


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