At Thermal Earth Ltd we’re committed to protecting your privacy. It’s important to us that your information is secure and that our communications with you are clear and transparent so that you understand when, where and what information we collect about you. Our Privacy Policy, which is in accordance with the General Data Protection Regulations (GDPR) aims to explain the following:

  • Our details
  • What personal data we collect and process about you in connection with your relationship with us as a customer and through your use of our website, and online services;
  • Where we obtain the data from;
  • What we do with that data;
  • Security - how we store the data;
  • Who we transfer/disclose that data to;
  • How we deal with your data protection rights



“Thermal Earth Ltd” is a "data controller" and as a company we are responsible for deciding how we hold and use personal information about you.

We are contactable at:

Thermal Earth Ltd
Unit B1 Capel Hendre Industrial Estate,
SA18 3SJ  

Tel : 01269 833100
Company Registration Number: 6225060


How Do We Collect Data About You?

In any interaction you may have with Thermal Earth Ltd, we collect information in two possible ways:

1. When you directly give it to us (“Direct Data”). This includes when you register for an account on our website, fill in and submit a contact form, or call us to request a service, quote or place a phone order.

2. When our systems collect information or data as you use our website (“System Data”) When you visit and use our website, there is information collected automatically about your visit that is necessary to operate our website service. This information is captured through the use of cookies. You can see what information we collect about you below. You can more about this in our Cookie Policy here.



Personal data means any information relating to you which allows us to identify you, such as your name, contact details, payment details and information about your access to our website.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data: Includes first name, last name, username or similar identifier. For our training customers we might also hold your date of birth, NI number and training history, photographs.
  • Contact Data: Includes billing address, delivery address, email address and telephone numbers.
  • Other Data: Includes communications you exchange with us or direct to us via letters, emails, chat service, calls, and social media. Recording of CCTV coverage of inside and outside the premises.
  • Technical Data: includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website or our platform, credit/debit card or other payment details.
  • Profile Data: Includes your username, purchases or orders made by you, your interests, preferences, feedback and survey responses. 
  • Usage Data: Includes information about how you use our website, products and services.
  • Marketing and Communications Data: Includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We do not collect any Special Categories of Personal Data about you. Our business offering is not intended for children and we do not knowingly collect data relating to children.

Personal data required to perform a contract

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform our obligations under our contract with you.


Where we obtain the data from

We use different methods to collect your personal data including:

  • Directly from you. You may give us your Identity and Contact Data when you request information on services and products
  • From cookies on our website. You can find out more about this in our Cookie Policy.
  • From partner installers who may pass information for warranty purposes
  • From contractors who contract us to carry out services
  • Automated technologies or interactions. As you interact with our site or our platform, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, pixels, server logs and other similar technologies. Please see our cookie policy for further details.
  • Third parties or publicly available sources. We may receive personal data about you from various third parties sales generator sites e.g. Green Match
  •  CCTV systems which records activity in and around our offices and warehouse.



We process your personal data for one or more of the following reasons:

  • Where we need to perform our business contractual obligations to you.
  • To comply with legal obligations.
  • You have consented to us using your personal data (e.g. for marketing related uses).
  • It is in our legitimate interest in operations (e.g. for administrative purposes).
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Credit or other payment card verification/screening: we use your payment information for accounting, billing and audit purposes and to detect and / or prevent any fraudulent activities. 
  • Administrative or legal purposes: we use your data for statistical and marketing analysis, systems testing, customer surveys, maintenance and development, or in order to deal with a dispute or claim.
  • Customer Services communications: we use your data to manage our relationship with you as our customer and to improve our services and enhance your experience with us.
  • Marketing: If you have given us permission, from time to time we may contact you with product information, special offers and newsletters via email or post. You will have the choice to opt in or opt out of receiving such communications at any time.

We will only process your personal data where we have a legal basis to do so. The legal basis will depend on the reasons we have collected and need to use your personal data for.

We will not retain your data for longer than is necessary to fulfil the purpose it is being processed for. To determine the appropriate retention period, we consider the amount, nature and sensitivity of the personal data, the purposes for which we process it and whether we can achieve those purposes through other means.

When we no longer need your personal data, we will securely delete or destroy it. We will also consider if and how we can minimise over time the personal data that we use, and if we can anonymise your personal data so that it can no longer be associated with you or identify you.


Change of purpose 

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. 

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, where this is required or permitted by law.


Security of your personal data

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality. The data you provide to us is protected using SSL (Secure Socket Layer) and credit card details stored in compliance with Payment Card Industry Data Security Standards (PCI DSS).

We may disclose your information to trusted third parties for the purposes set out in this Privacy Policy. We require all third parties to have appropriate technical and operational security measures in place to protect your personal data, in line with EU laws on data protection rules. 

International Data Transfer - Personal data is held in UK secure environments, but if it is necessary to transfer your personal data out of the EEA, we ensure that the data is transmitted using secure, encrypted protocols.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.


Sharing your personal data

Thermal Earth Ltd will not disclose your data to third parties unless previously agreed or required under a contract or if there is a legal requirement to do so.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our Instructions. Examples of the nature of our 3rd party processors include:

  • Couriers such as DPD who require your name and postal address to deliver your order.
  • When you have completed one of our training courses we will pass your information to HETAS so they can provide you with your accreditation and qualification certificate.
  • Software tools such as Click4Assistance live chat and our CRM system will store your details so that we can provide an efficient level of customer service and manage your order or installation project effectively.


Your Data Protection Rights

Under certain circumstances, by law you have the right to:

  • Request information about whether we hold personal information about you, and, if so, what that information is and why we are holding/using it.
  • Request access to your personal information (commonly known as a "data subject access request"). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
  • Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
  • Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
  • Object to automated decision-making including profiling, that is not to be subject of any automated decision-making by us using your personal information or profiling of you.
  • Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
  • Request transfer of your personal information in an electronic and structured form to you or to another party (commonly known as a right to “data portability”). This enables you to take your data from us in an electronically useable format and to be able to transfer your data to another party in an electronically useable format.
  • Withdraw consent. In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.

If you want to exercise any of these rights, then please contact us as per details in section 1:

You will not have to pay a fee to access your personal information (or to exercise any of the other rights).

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

If you would like to make a complaint about the way we handle your data and information, you can contact the Information Commissioner’s Office by visiting their website


Changes to our Privacy Policy

Our Privacy Policy may change from time to time and any changes to the statement will be communicated to you by way of an e-mail or a notice on our website.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.



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