Our Customer Services team are committed to providing our customers with on-going after-sales support and service. We recognise that the response to an issue with your heating or hot water system is a priority. Everyone would like peace of mind in the event of a failure and we are here to help. Whatever your enquiry, please contact us via the appropriate method as detailed below.

Book a Service

Book an engineer to call by and carry out periodical maintenance on your equipment

Request an Engineer Callout

Book an engineer to callout to your property to assist with a breakdown or system issue

Request a Callback

Complete this form and someone from our technical team will call you back

Customer Service Department

Call: 01269 833100

SMS: +44 7860 017405 (out of office)

Email: info@thermalearth.co.uk


Opening Hours

Monday to Friday: 8:00am to 5:00pm

Saturday and Sunday: Closed

Bank Holidays: Closed




Our customer service and technical team are happy to assist with any question you may have but we do have a number of FAQ's and technical articles which may help. You can find these here.

Frequently Asked Questions

Technical Articles


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