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MasterTherm Heat Pump Warranty

MasterTherm Heat Pumps offer a standard warranty on all components for a period of 3 years from the date of installation and this warranty is extended to 7 years when fitted with a MasterTherm NeoBox and monitored online. 

The NeoBox must be permanently connected to the internet to allow full monitoring and control of the heat pump. The heat pump must be installed by an MCS Accredited and MasterTherm trained installer in full accordance with the installation instructions for the warranty to apply. Please ensure that you complete and return the Activation Record or complete one of the below forms within 10 days of commissioning to start the warranty. 

 


Register a Commissioning of a Heat Pump

Please complete the following form to register the commissioning of a MasterTherm AquaMaster

AquaMaster Commissioning Form

Please complete the following form to register the commissioning of a MasterTherm BoxAir

BoxAir Commissioning Form


Warranty Claims

In the rare event that you have a warranty claim. Please complete the following form with with applicable information for processing. 

Please complete the following form to complete a warranty claim

Warranty Claim Form

MasterTherm Product Warranty