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Domestic-Care Service Plan

Thermal Earth’s Domestic-Care gives you priority in the event of an issue over non Care plan customers. Our Domestic-Care package includes an annual maintenance visit for a full system check-up during which our engineer will ensure that your appliance and system are operating effectively. Additionally, when on a Care plan you can benefit from discounted engineer labour rates and discounted spare parts when required.

Service Plan response times

Thermal Earth will schedule the planned annual maintenance visit with you with no mileage charge, usually during the off-peak (Summer/Autumn) season.  In the unlikely event of a fault or issue we will endeavour to respond as quickly as possible and guarantee to be with you within 72 hours.

With this plan you will get priority support in the event of an issue and a 24 hour maximum response time for an engineer on site if reported before 12pm for an Emergency*.
72 hour maximum response time for an engineer on site if reported before 12pm for any other required call-out.

How much does the Domestic-Care package cost?

Air Source Heat Pump up to 22kW £245
Solar PV System up to 4kW £125
Solar Thermal System up to 3 Panels £145
Ground Source Heat Pump up to 22kW £335
Ground Source Heat Pump, 2 x 22kW (44kW)   £440


All prices are inclusive of VAT and are to paid annually on the anniversary of the commencement of the plan.

Domestic Care Order Form

Order Form

Complete this form to join our Domestic Care Service Plan

Engineer Rates

Service Engineer Callout Charges

More Information